FAQ

You are not satisfied with the result or with your product? No problem! Just contact our support at info@luxe-cosmetics.com and reply to the automatic email. After that, the support will take care of your concern in a few minutes and refund you 100%.

We have unlimited confidence in Luxe Lashlift Set and know that you will absolutely love your new lashes! That's why we offer a 30 day money-back-guarantee!

Our Products have been dermatologically tested, are 100% vegan and cruelty-free.

How long does the shipping take?

The delivery time to USA, Canada, Australia and United Kingdom is currently 7-9 business days. You can find the details in our delivery information.

How can I track my order?

As soon as we ship your package, you will receive an email with a tracking number. You can easily track your order on our website. To do this, go to TRACKING and just enter your email address and order number and you will have all the information at a glance.

When do I get my money back?

Your refund will be released as soon as we have processed your order. This usually takes a few minutes after you have contacted us. The amount will be refunded to the account or card that was used for the purchase. Please note that credit card refunds may take longer to process. We try to process everything for you as quickly as possible, however, individual banks may take longer to process refunds.

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority! 

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority! 

The Luxe Lashlift Set is a natural alternative to fake eyelashes, provides lashes that are twice as long and twice as thick, and gives you a stunning lift.

Your new lashes will last for 8 weeks. At the same time, you won't have to resort to harmful eyelash curlers or fake lashes.

The Luxe Lashlift Set gives your lashes more volume, thickness and lift in a gentle way.

With the eyelash pad, your eyelashes are gently lengthened and shaped - for a lift effect that instantly creates your perfect eye look.

The treatment is completely safe, painless and dermatologically tested.

How many applications does the Luxe Lashlift Set have and what is the durability?

The Luxe Lashlift Set has 3 applications and lasts for 6-8 months. The durability is 2.5 years. 

What is included in a set?

3x Luxe perm lotion

Enhances the natural curl of your eyelashes

3x Luxe Fixation

Fixes the new full curl of your eyelashes

3x Luxe Nourish

Revitalizes your lashes to grow naturally beautiful

1x Luxe Eyelash Glue

Fixes your lashes on the Lifting Pads

10x Luxe lash pads (5 sizes)

They give your lashes the desired new lift, 5 different strengths - for every taste

3x Luxe Cleanser & Lifting Tool (Y-shape)

Used together with the cleanser and also to fix the lashes on the silicone pads. The Lifting Tool (Y-shape) is included here.

10x Applicators & Pens

To apply the lotions.

1x Luxe Instructions

A detailed step by step guide and tutorial video by email.

How safe is a Luxe Lashlift Set?

The Luxe Lashlift Set is very safe and even pleasant if all the steps are followed according to the treatment procedure. Take your time, focus and have a lot of fun. You will also receive a tutorial video via email, so you can easily do your lift using our tutorial videos.

Will it harm my eyelashes?

Not at all! Our formulas have been tried and tested multiple times. They contain a range of moisturizing and conditioning ingredients that ensure your lashes are nourished and won't flake.

Is the treatment painful?

A Luxe Lashlift Set causes absolutely no pain! When the lash pads are applied to your eyelids, it may feel a little strange, but that passes quickly. In most cases, a Luxe Lashlift Set is rather relaxing!

Can I do the Luxe Lashlift Set during pregnancy?

Luxe Lashlift Set can be even more gentle than the daily use of mascara without coloring. Ultimately, you would have to decide for yourself, because there are no scientific studies about it, as nothing is tested on pregnant women.

Ingredients 

Our products are 100% vegan & cruelty free

#1 Perm Lotion

Polyacrylamide, Thioglycolic Acid, Propylene Glycol, Distilled Water

#2 Fixation

Polyacrylamide, Distilled Water, Propylene Glycol, Methylparaben

#3 Nourish

Propylene glycol, methylparaben, collagen, distilled water (this is vegan collagen and is of course not collagen of animal origin).

#4 Cleanser

Distilled Water , PEG/PPG-25/30 Copolymer, PEG-6 Caprylic/Capric Glycerides, Osmanthus Fragrans Flower Extract, Rosa Rugosa Root Extract, Sodium Lactate, Glycerin, Butanediol, Glycine, Citric Acid, Glutamic Acid, Leucine, Phenoxyethanol

Eyelash Glue

Polyacrylate, Emulsifier, Deionized Water, Ammonium Sulfate

Ingredients in the silicone pads (eyelash pads)

The pads themselves are made of pure medical-grade silicone as a carrier material, which has been enriched with particularly effective, low-molecular hyaluronic acid.

What is the best way to store the lotions?

We recommend storing the set in a cool and dry place.

Long eyelashes:

Yes, the Luxe Lashlift Set is suitable for all lash types and lengths.

Straight lashes:

Yes. This can be completely fixed with a Luxe Lashlift Set. After your Luxe Lashlift Set, your lashes will be evenly lifted.

Short lashes:

The Luxe Lashlift Set is ideal for all types and lengths of eyelashes. The lift also makes your lashes look longer!

How long does the application take?

The 3-step process only takes a few minutes, instructions and a tutorial video are included so you can easily do your lift at home!

How long do the results last?

The Luxe Lashlift Set lasts up to 2 months. Depending on the texture of your eyelashes, this may vary slightly.

How many applications are in the set?

If used correctly, the contents are enough for up to 5 applications (cost per lifting = under ₤8)

Is it difficult to use? Can you do it alone?

No help is needed here and you don't need any previous experience to do it. The 3-step process only takes a few minutes, instructions and a tutorial video are included so you can easily perform your lift at home.

The easiest way to apply the Luxe Lashlift is to use it with a friend and relax. However, the application is also no problem alone. 

How do I know which silicone size is for me?

This is all explained to you in the instruction manual.

S= strong lifting: perfect for short lashes

M= medium lifting: perfect  for normal eyelashes

L= light lifting: perfect for long lashes

How often can the Luxe Lashlift Set be repeated?

The Luxe Lashlift Set is gentle on your eyelashes. Nevertheless, we recommend waiting at least 3 weeks between lifts to avoid overworking. Ideally, once the effect has worn off, that is 8 weeks later.

Can I apply mascara or shower afterwards?

Can I apply mascara afterwards?

Yes, but it is recommended that you leave your lashes untouched for at least 24 hours after treatment. You may not need to apply mascara anyway. However, if you want to make your lashes even fuller, a non-waterproof mascara is recommended, as removing waterproof mascaras can put a lot of stress on the lashes and weaken the lift.

Can I take a shower afterwards?

Of course. But it's best to avoid it for the first 24 hours.

Can I dye my eyelashes after the lift?

Yes, you can. You can simply use our Luxe Tint Set.

It is best to tint your lashes after the treatment. You can find more about this in the instructions.

However, make sure that 24h after the application no water or other liquids come into contact with your lashes, otherwise the effect may be lost.

Who is a Luxe Lashlift Set not suitable for?

A Luxe Lashlift Set is not suitable for you if you have chronically dry eyes, conjunctivitis, an active eye infection of any kind, trichotillomania, have recently undergone chemotherapy (please wait at least one year after your last treatment).

The eyelashes have not lifted properly. What to do?

Most people rush through the process, which is why their eyelashes do not lift properly. The two solutions that should be given extra attention and time are the fixation and perm lotion. If either of these solutions are removed too soon, the lashes will not absorb the ingredients properly.

Note: If your lashes are thick, it doesn't mean you should apply the solution too heavily. This would destroy the lift again.

Note: Which eyelash pad did you choose? The lash pad is the foundation of everything here. Feel free to vary with the sizes of the lash pads as well, because the same size is not suitable for everyone.

For example, if you don't have very long lashes and want a strong curl, size S is probably right for you. However, if you have very long eyelashes, this pillow will probably be too small, then you are better off with M or L.

I have applied it, but I do not see any difference

It is important that you really follow all the steps correctly and keep to the given times for exposure to the substances.

If you continue to have problems, ask another person to help you the first time, and the next time you will be able to do it better on your own.

Which lash pad did you choose? The lash pad is the foundation of everything here. Feel free to vary with the sizes of the lash pads as well, because the same size is not suitable for everyone.

For example, if you don't have very long lashes and want a strong curl, size S is probably right for you. However, if you have very long eyelashes, this pillow will probably be too small, then you are better off with M or L. 

The eyelash pad does not hold

1. Clean the pad and your eyelid thoroughly

2. Apply a thin layer of glue to the back of the eyelash pad and let it dry for 30-60 seconds until you stick the pad to your eyelid.

3. Now press the eyelash pad calmly for about 60-90 sec. on your eyelid.

If this is not enough, repeat steps 1 and 2, but this time apply a thin layer of glue to your eyelid & the back of the lash pad. If necessary, you can also apply some glue afterwards (e.g. if one corner of the pad does not hold).

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority! 

Luxe Eyebrow Lift is a new method to shape stubborn hairs in a few steps. The eyebrows look fuller and bushier with this method. 

Luxe Eyebrow Lifting, or Browlamination, facilitates the styling of the eyebrows. The eyebrow hairs are thereby smoothed and thus they can be combed in any desired direction.

1. Perm Lotion

Enhances the natural curl of your eyebrows

2. Fixation

Fixes the new voluminous curve of your eyebrows

3. Care

Revitalizes your eyebrows to grow naturally beautiful

4. Glue

Fixes the hairs in the right place

5. Cleaning Aids & Lifting Tool (Y Shape)

Can be used to lift up the individual hairs. And it removes all residue after lifting application

6. Eyebrow brushes

To apply the lotions and give your eyebrows the perfect swing

7. Instruction

A detailed step by step guide.

How safe is the Luxe Eyebrow Lifting?

Luxe Eyebrow Lifting is very safe and even enjoyable if all the steps are followed according to the treatment procedure. Take your time focus and have a lot of fun.

Will it harm my eyebrows?

Not at all! Our formulas have been tried and tested multiple times. They contain a range of moisturizing and nourishing ingredients that ensure your eyebrows are nourished and do not flake.

Can I use it during pregnancy?

Luxe Eyebrow Lifting without coloring may even be gentler than the daily use of mascara. Ultimately, you would have to consider this yourself, because there are also no scientific studies about it, because you do not test anything on pregnant women.

Ingredients in the lotions

Our products are vegan & cruelty-free

#1 Perm Lotion

polyacrylamide, thioglycolic acid, propylene glycol, distilled water, ethanolamines, 1-hexadecanol, glycerin

#2 Fixation

Polyacrylamide, Distilled water, Propylene glycol, Methyl paraben, Hydrogen peroxide, Helianthus Annuus oil, Cetearyl alcohol, ,

#3 Care

Propylene glycol, Methylparaben, Collagen, Distilled water, 2-Ethylhexanoicaid hexadecyl ester, Hyaluronic acid (this is vegan collegan and is of course not collagen of animal origin).

Eyebrow glue

polyacrylate, emulsifier, deionized water, ammonium sulfate

What is the best way to store the lotions?

We recommend storing the set in a cool and dry place

Luxe Eyebrow Lifting Set is suitable for all eyebrows and lengths. 

Even very thin eyebrows can look fuller and bushier with Luxe Eyebrow Lifting. The realignment of the eyebrows makes them look longer and thicker. Unlike microblading, Luxe Eyebrow Lifting does not fudge fake hairs. However, small gaps in the brows can be concealed by skillful in-shape brushing. The prerequisite, however, is that brows are present.

How long does the application take?

The 3-step process only takes a few minutes, instructions are included so you can easily do your lift at home!

How long do the results last?

Luxe Eyebrow Lifting lasts up to 2 months. Depending on the condition of your eyebrows, this may vary slightly.

What should I be aware of after the Luxe Eyebrow Lifting?

After the Luxe Eyebrow Lifting, the eyebrows are malleable and still flexible for about 24 hours. Therefore, the eyebrows should not come into contact with water or steam after the treatment. Do not apply eyebrow makeup or self-tanner to the face. Gently comb and shape the eyebrows daily.

Is it difficult to apply? Can you do it on your own?

No, you don't need any previous experience.You will find step by step instructions in the product packaging. The easiest way is to use the Luxe Eyebrow Lifting Set with a friend and relax. However, the application is also no problem alone.

How often can the Luxe Eyebrow Lifting be repeated?

Luxe Eyebrow Lifting is gentle on your eyebrows. Nevertheless, we recommend waiting at least 3 weeks between lifts to avoid overworking. Ideally, once the effect has worn off, that is 6-8 weeks later.

Can I color my eyebrows after the lift?

Yes, you can. It is best to color your eyebrows after the application. You can find more about this in the instructions. However, make sure that no water or other liquids come into contact with your eyebrows 24h after application, otherwise the effect may be lost.

I have applied it, but I do not see any difference

It is important that you really follow all the steps correctly and keep the indicated times for exposure to the substances. If you still have problems, ask another person to help you the first time, then it will be better the next time on your own.

After Luxe Eyebrow Lifting the ends of the hairs are curled, What did I do wrong?

The eyebrow hairs were not stretched enough. The glue may have loosened during exposure to lotion 1, so the eyebrows were no longer fixed in shape.

Can I apply products afterwards?

Sure you can! After 24 hours you can wear all products without affecting the lamination.

Can I take a shower afterwards?

Of course! But it's best to avoid it for the first 24 hours.

Purified Water (Aqua), Cucurbita Pepo (Pumpkin) Seed Extract, Sodium Chloride, Vitis Vinifera (Grape) Seed Extract, Citric Acid, Panax Ginseng Extract, Swertia Japonica Extract, Pentapeptide-17, Hyaluronic Acid (HA), Vitamin E (Tocopherol), Vitamin B7 (Biotin), Vitamin B5 (Panthenol).

Carnauba Wax - Derived from the leaves of a plant grown only in northeastern Brazil, known for its hypoallergenic and emollient properties, as well as its shine.

Candelilla Cera - This great vegan alternative to beeswax is derived from the wild plant Euphorbia Cerifera. It protects and moisturizes the skin, forming a thick texture that is easily absorbed.

Tocopherols - A form of vitamin E that can help improve the overall health of the scalp and hair.

Each package contains the Luxe Eyelash Serum and instructions.

Step 1: Scrub, scrub, scrub! Be sure to wash your face thoroughly to remove any makeup residue.

Step 2: Swipe the applicator over your lashes.

Step 3: Let the serum dry completely before finishing your routine. Repeat steps daily, 1 time in the morning and 1 time in the evening.

You should use Luxe Lash Serum once or twice a day! We recommend using it 2 times a day for the first 2 months for maximum results! Make sure your skin is clean before applying it. If you forget one day, just continue the next day.

What results can I expect and when?

With Luxe Lash Serum, you can see results in as little as 2 weeks and enjoy up to 70% more length by week 4. However, everyone is different, so be patient with yourself. Make sure to take photos of your progress on day 1, day 30, and day 60 to qualify for our growth guarantee! The most important thing to remember is that all good things take time! Growing your lashes won't happen overnight and you need to be consistent with your application. Be patient.

How does it work?

Our Lash-stimulating peptide complex supports the lashes' natural renewal cycle, making your brows thicker, stronger and healthier. The mineral-rich formula helps replenish brows with essential proteins and vitamins for shine and luminosity.

Unique moisturizing ingredients provide lashes with superior hydration by locking in moisture and improving flexibility and elasticity.

Does it have any side effects?

Our formula is specially formulated to be gentle and safe for everyone, including cancer patients! Our products contain no parabens and are also gluten-free and vegan. However, you should avoid getting the formula in your eyes. In case of eye contact, you should rinse your eyes thoroughly with water.

Also, you should only use Luxe Lash Serum under the supervision of your doctor if you are undergoing treatment for an eye condition. Keep out of reach of children. We recommend that you wash your hands and face with mild soap and water before use.

Can I use this serum with my eyelash extensions?

Yes, of course. Our serums are oil-free, so they won't damage the extensions. Just follow the standard instructions to strengthen and enhance your own lashes. Can I use it while pregnant or breastfeeding? If you are pregnant or breastfeeding, we recommend you consult your doctor before use.  

Can I use it during pregnancy or breastfeeding?

If you are pregnant or breastfeeding, we recommend you consult your doctor before use.

How long does a tube of Luxe Lash Serum last?

One tube of our Luxe Lash Serum lasts for 1-2 months, depending on how often you use the serum. Pro tip: We recommend using the serum twice a day for the first 2 months for best results! Also, be sure to replace old bottles every 2 months for maximum results. One bottle of Luxe Lash Serum contains 3ml. 

How should I store the serums?

Please make sure to replace old bottles every 2 months for maximum results. Our serums do not contain hormones or preservatives, so you have a shelf life of 4 months. We recommend using your Luxe Cosmetics serums within 1-2 months, storing them at 2.2°C to 25°C and tightly closing the lid after use.  

Is this product cruelty-free and vegan?

Yes, all Luxe products are free from animal testing and 100% vegan, as we have never tested our products on animals and never will. We also do not work with manufacturers who test on animals. You can rest easy knowing Luxe Cosmetics is too free from animal testing and 100% vegan!

Our serums are also still free of fragrances, PEG's, mineral oil, silicone oil, parabens and hormones. These have of course been dermatologically tested.

Are the serums also suitable for men?

Yes! All our serums are also suitable for men. 

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority! 

Purified Water (Aqua), Cucurbita Pepo (Pumpkin) Seed Extract, Sodium Chloride, Vitis Vinifera (Grape) Seed Extract, Citric Acid, Panax Ginseng Extract, Swertia Japonica Extract, Pentapeptide-17, Hyaluronic Acid (HA), Vitamin E (Tocopherol), Vitamin B7 (Biotin), Vitamin B5 (Panthenol).

Carnauba Wax - Derived from the leaves of a plant grown only in northeastern Brazil, known for its hypoallergenic and emollient properties, as well as its shine.

Candelilla Cera - This great vegan alternative to beeswax is derived from the wild plant Euphorbia Cerifera. It protects and moisturizes the skin, forming a thick texture that is easily absorbed.

Tocopherols - A form of vitamin E that can help improve the overall health of the scalp and hair.

Each package contains the Luxe Eyebrow Serum and instructions.

Step 1: Scrub, scrub, scrub! Be sure to wash your face thoroughly to remove any makeup residue.

Step 2: Swipe the applicator over your lashes and eyebrows.

Step 3: Let the serum dry completely before finishing your routine. Repeat steps daily, 1 time in the morning and 1 time in the evening.

You should use Luxe Serums once or twice a day! We recommend using it 2 times a day for the first 2 months for maximum results! Make sure your skin is clean before applying it. If you forget one day, just continue the next day :) 

What results can I expect and when?

With Luxe Eyebrow Serum, you can see results in as little as 2 weeks and enjoy up to 70% more length by week 4. However, everyone is different, so be patient with yourself. Make sure to take photos of your progress on day 1, day 30, and day 60 to qualify for our growth guarantee! The most important thing to remember is that all good things take time! Growing your eyebrows won't happen overnight and you need to be consistent with your application. Be patient.

How does it work?

Our eyebrow-stimulating peptide complex supports the eyebrows' natural renewal cycle, making your brows thicker, stronger and healthier. The mineral-rich formula helps replenish brows with essential proteins and vitamins for shine and luminosity.

Unique moisturizing ingredients provide eyebrows with superior hydration by locking in moisture and improving flexibility and elasticity.

How often should I use it?

You should use Luxe Eyebrow Serum once or twice a day! We recommend using it 2 times a day for the first 2 months for maximum results!

Make sure your skin is clean before applying it. If you forget one day, just continue the next day :) 

Does it have any side effects?

Our formula is specially formulated to be gentle and safe for everyone, including cancer patients! Our products contain no parabens and are also gluten-free and vegan. However, you should avoid getting the formula in your eyes. In case of eye contact, you should rinse your eyes thoroughly with water.

Also, you should only use Luxe Eyebrow Serum under the supervision of your doctor if you are undergoing treatment for an eye condition. Keep out of reach of children. We recommend that you wash your hands and face with mild soap and water before use.

Can I use it during pregnancy or breastfeeding?

If you are pregnant or breastfeeding, we recommend you consult your doctor before use.

How long does a tube of Luxe Eyebrow Serum last?

One tube of our Luxe Eyebrow Serum lasts for 1-2 months, depending on how often you use the serum. Pro tip: We recommend using the serum twice a day for the first 2 months for best results! Also, be sure to replace old bottles every 2 months for maximum results.

One bottle of Luxe Eyebrow Serum contains 3ml. 

How should I store the serums?

Please make sure to replace old bottles every 2 months for maximum results. Our serums do not contain hormones or preservatives, so you have a shelf life of 4 months. We recommend using your Luxe Cosmetics serums within 1-2 months, storing them at 2.2°C to 25°C and tightly closing the lid after use.  

Is this product cruelty-free and vegan?

Yes, all Luxe products are free from animal testing and 100% vegan, as we have never tested our products on animals and never will. We also do not work with manufacturers who test on animals. You can rest easy knowing Luxe Cosmetics is too free from animal testing and 100% vegan!

Our serums are also still free of fragrances, PEG's, mineral oil, silicone oil, parabens and hormones. These have of course been dermatologically tested.

Are the serums also suitable for men?

Yes! All our serums are also suitable for men. 

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority! 

Black Tint

Aqua, Cetearyl Alcohol, p-Phenylenediamine, Sodium Cetearyl Sulfate, m-Aminophenol, Sodium Laureth Sulfate, 2,4-Diaminophenoxyethanol Sulfate, 2,6-Diaminopyridine, Resorcinol, CI 77491, CI 77499

Gel Oxidizer - Aqua, Cocamidopropyl Betaine, Hydrogen Peroxide, Aloe Barbadensis Extract, Citric Acid, Sodium Benzoate, Potassium Sorbate.

Brown Tint

Aqua, Cetearyl Alcohol, p-Phenylenediamine, Resorcinol, m-Aminophenol, Sodium Laureth Sulfate, Sodium Cetearyl Sulfate, p-Aminophenol, CI 77491, CI 77492, CI 77499.

Gel Oxidizer - Aqua, Cocamidopropyl Betaine, Hydrogen Peroxide, Aloe Barbadensis Extract, Citric Acid, Sodium Benzoate, Potassium Sorbate.

1. Luxe Tint
2. Luxe Oxidant Gel
3. Gloves

In Luxe Tint treatment, a pea-sized amount of Tint (about 1cm) is mixed with about 10-12 drops of Oxidant Gel (activating lotion) to a creamy consistency and spread evenly on eyebrows/lashes. (Mixing ratio 1:1)

The simple 4-step instructions are included in the product package.

How long does the result of Luxe Tint treatment last?

The result lasts up to 6 weeks on the hair. However, the result varies.

How often can I repeat a Luxe Tint treatment?

The Luxe Tint treatment is gentle on your eyelashes and eyebrows and can therefore be repeated at any time. Ideally, once the effect has worn off.

I have not used up my mixed Luxe Tint. Can I reuse it at a later date?

The already mixed Tint is not reusable, because the color dries after some time. However, our Tint is resealable and therefore has a long shelf life.

How long does the Luxe Tint treatment take?

The treatment lasts about 10-20 minutes, depending on the application time.

Is the treatment painful?

The treatment should not be painful if there is no allergic reaction. We recommend performing a patch test 24 hours beforehand, preferably on an inconspicuous area. Nevertheless, this is not a guarantee that a reaction is excluded.

Can I use mascara despite the tint?

After tinting, you can apply mascara to your lashes without any problems.

Can I do the Luxe Tint treatment during pregnancy?

The same applies as for hair dyeing. As it is not allowed to test on pregnant women, there are no studies on this.

The sachets need a certain amount of filling, so there will always be some left over. Opened sachets must be used up within a few hours. Therefore, our tip, if possible, share the treatment with your loved ones ☺️

Distilled water, decyl glucoside, sodium cocoyl glutamate, sodium lauryl glucose carboxylate, lauryl glucoside, citric acid, sodium gluconate, sodium benzoate.

Yes! Luxe Eyelash Shampoo is suitable for all types and lengths of eyelashes. 

No, our products have been tested several times. Already several thousand happy customers are enthusiastic about the quality and we are not aware of any case where complications have occurred. Please read the safety instructions on the back of the package before use.