Return & Refund Policy

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Right of withdrawal

At Luxe Cosmetics, your satisfaction is our top priority. If you’re not completely thrilled with your purchase and wish to return it, we’re happy to help—just keep in mind the following guidelines:

Returns Are Accepted If:

  • The package is sealed, unopened and in the original packaging.
  • It’s returned within 30 days from the delivery date *except for Hair Serum- 90 days*.
  • You use Track & Trace for your shipment, as lost parcels cannot be refunded.
  • The package includes your name and order number for smooth processing.
  • The return is sent to the correct address to ensure a hassle-free refund.

What’s Not Eligible for Refund:

  • Packages that have been opened or used.
  • Packages that are lost in transit.
  • Packages returned in poor condition due to inadequate packaging, making them unusable.
  • Return shipping costs are not refundable.

 

How to return your order:
- 1. Ensure that your order is eligible for return by checking our return guidelines. 

  1. Contact customer service at info@luxe-cosmetics.com 
  2. The customer support team will assess your return request. Once approved, you can then return your order.

Note: We accept returns at our warehouses located in the US and Germany.

If you have any questions or need further assistance, don’t hesitate to reach out to us at info@luxe-cosmetics.com.

Thank you for choosing Luxe Cosmetics—we’re here to ensure you have a fabulous experience! 💫


Exclusion of the right of revocation
Unless we have agreed otherwise with you, the right of revocation does not apply, among other things, to contracts for the delivery of sealed goods that are not suitable for return for hygienic reasons if their seal has been removed after delivery.


Money Back Guarantee

Here’s How to Rock Our Guarantee:

  1. Get the Glow-Up: Our products come with handy-dandy instructions, but you can also find them here. Stick to these steps, and your results will be nothing short of fabulous. Snap a pic before, during, and after your application to document your beauty journey!
  2. Need a Little Extra Help? If you’re not seeing the glam-tastic results you were expecting, no worries! Drop us a line at info@luxe-cosmetics.com, and our superstar customer support team is ready to dish out some expert tips and tricks. Remember to include those before, during, and after photos so we can give you the best advice!
  3. Still Not Satisfied? If you’ve followed our tips, taken all the pics, and are still feeling less-than-glam, shoot those photos over to info@luxe-cosmetics.com for your refund request. We’re here to make sure you get the beautiful results you deserve.

Note: We’re all about making our customers sparkle, so we give you 30 days to try out our products. Even the pros had to start somewhere, right? To keep things fair, please follow the steps above—failure to do so will make you ineligible for our money-back guarantee.


Return

The following requirements must be met in order to receive a refund:

- The items have not been used and do not show signs of use
- The items are in their original condition and sealed
- The support team has been contacted for the further steps of the return process
- The items have been returned within 30 days of receipt

If you have any questions, please contact our customer service team via email at info@luxe-cosmetics.com.

Cancellation period

At Luxe Cosmetics, we’re thrilled to have made thousands of customers happy with our products. If you have any questions or concerns about your order, our customer support team is here to help at info@luxe-cosmetics.com.

To ensure prompt service and maintain customer satisfaction, we process orders as swiftly as possible. Therefore, cancellations are only allowed within 1 hour from the time of purchase.

If you need to cancel your order, please reach out to our customer support team with a brief overview of your cancellation request. We’d love to hear your feedback, as understanding your reasons helps us enhance our glam journey for everyone!

Thank you for choosing Luxe Cosmetics, and we look forward to assisting you!

Shipping costs & return

The customer is responsible for the direct cost of return shipping. You are responsible for paying your own shipping costs to return your item. Shipping charges are not refundable.
Please contact support if you are considering a return. You will then receive further information from our support team.

General Shipping Information:

Customs duties and any applicable taxes must be paid by the buyers themselves.

Our customers are responsible for the direct cost of return shipping.

You may consider a traceable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.

Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 30 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We can refuse the refund until we have received the goods back and the returned package is checked at our warehouse.