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At Luxe Cosmetics, our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers every day and can offer the highest level of responsiveness.
PROCESSING TIME
Once confirmed, your order will take 1-2 business days to process, regardless of the shipping option selected at checkout.
We ship Monday through Friday, excluding weekends and holidays. Please allow up to 2 business days for processing (for example, if you order on Monday, your order should ship on Tuesday or Wednesday).
You will receive a confirmation email with the tracking link once your order has shipped. Please wait up to 48 hours for tracking information to be available after you receive the shipping confirmation. We cannot be held responsible for any delays caused by the shipping company.
DELIVERY TIME
Delivery time to:
USA: 7-9 working days
Canada: 7-9 working days
Australia: 7-9 working days
Please note that these are estimates only, orders may arrive before or after the expected time frame. Orders may take longer due to a delay from the courier service. If you have not received your order after the expected time frame, please contact us with your order number so we can check your order.
WHAT DOES SHIPPING COST?
We offer free premium shipping to our customers. This includes insurance in case of theft, loss or damage to the package.
CAN I TRACK MY PACKAGE?
As soon as you place an order with us, you will receive a tracking number in your email. If you have not received a tracking number, you can contact customer service at www.luxecosmetics-australia.com.
You can track your order here.
MY PACKAGE WAS NOT DELIVERED BETWEEN THE STATED DELIVERY TIME. WHAT NEXT?
Contact customer service within 21 days by emailing info@luxe-cosmetics.com. We will then find out from the carrier where your parcel is. If you contact us after 21 days, we may not be able to track your parcel.
I HAVE ENTERED AN INCORRECT ADDRESS OR WOULD LIKE TO CANCEL MY ORDER. WHAT NEXT?
Contact customer service within 24 hours by emailing info@luxe-cosmetics.com. We will then deal with your concern directly.
MY PRODUCT IS DAMAGED. WHAT NEXT?
We will only replace items within 30 days if they are defective, damaged or returns have been initiated. Replacement items are not eligible for exchange or a claim. Email us at info@luxe-cosmetics.com.